Help desk

New case

Missing items or need for repair must be reported to the electronic help desk here. You must describe the category of your concerns, and clearly and briefly what the case is about. You will then get a receipt from the system. You may track your reporting on website You have to identify yourself by logging in with your username (email address) and password.  

For emergencies such as flooding, power failure etc. outside office hours please contact the emergency number of your residence.

If you lose your key after working hours and have to call the emergency number to ask for help to get in, please be aware that they will charge you approximately DKK 1500 each time they have to open your room.

Please note that the help desk is closed on the 5th of June 2018 due to a public holiday. For emergencies please use the emergency contact under student housing on the web page.

CBS Academic Housing

Porcelænshaven 18B
DK-2000 Frederiksberg
Tel: (+45) 3815 3815